I do hope people can give more examples of how big brands can use social media.
Because a lot of it is 'nice in theory' and
I remain unconvinced that most brands have a role here at all.
The problem is that for every
T mobile (which every Agency in town will now be trying to replicate) there's hundreds of examples of
failed social media experiments.
If you are "social media'ing" here's
Faris' tips.
The best bit is thinking of brands as
social objects - "the key is to produce something that both pulls people together and gives them something to do". My sense is that brand utility - giving people something useful rather than just entertaining them - will become more and more important.
I also like the bit about "when did we start trusting strangers?"
For another good way to look at how brands can use social media, look at
this from John V.
And helpful ways to think of brands in social media as
social objects or even
social markers or simply
social currency
- its not the technology, its what you do with it
And finally....here's a bank of social media that has been tried and is, at least, interesting:
WispaTangoSkittles